SailriteComplaints and Reviews

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I ordered time-sensitive items for an important client, requesting and paying Sailrite for "2 Day Priority Shipping." Over a week later, the tracking numbers indicated my shipment was delayed and is still in Indiana! So, I contacted Sailrite Customer Service and was appalled by their condescending attitude and unhelpful reply. With poor spelling and grammatical errors, it was inferred that I was somehow ignorant for not knowing that "2 Day... Read more

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Ordered a fabric from them on May 1, couldn't stress the fact that it was a rush job and we needed that ASAP. Someone took our order, we were told we should receive it in 3-5 business days only to get an apology e-mail after 6 days stating that the fabric is in a back order and will be shipped by the 15th. The deadline for the project to be finished was the 17th. Thank you Sailrite! For putting us at risk of loosing a new client that we are... Read more

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Of the two orders placed at Sailrite--they made shipping errors on both. The first error was just time consuming (had to send a bolt of the wrong colored fabric back and then wait for the correct color to be resent). The second was stressful and is still unresolved. On 1/21/2010, we placed an order with Sairite for various materials. Prior to placing our order, we contacted Sailrite and communicated with Tona in customer service regarding the... Read more

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