Shakera Wub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Looking for battens

I called because I am looking for a set of 4 battens for a fully battened mainsail (from about 13 on down). The person. I spoke with could offer no help, save suggesting I email info@***.com. Please let me know if you have them, how i might purchase them, and whether they can be shipped. Erich Freiberger efreibe@***.edu
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User's recommendation: don’t call!

John S Ybj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Detroit, Michigan

Rude and not concerned or courteous on the phone

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Sailrite - Rude and not concerned or courteous on the phone
Sailrite - Rude and not concerned or courteous on the phone - Image 2
Sailrite - Rude and not concerned or courteous on the phone - Image 3
Twice I have called to ask after ordering equipment and materials, a older female was blunt and lack of knowledge to what I needed when asking, I watch your program on T.V! How am I to know it's 3 years old or the zipper in my brochure was discontinued. She was discouraging each time I called, ANGRY.
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User's recommendation: If your calling for help she not the one.

Anonymous
map-marker Marietta, Georgia

Question about mandrel

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Sailrite seems to be an excellent company. All of my orders have been fulfilled accurately and timely. My only issue is that prices are high, but I guess you pay a premium for quality products delivered in a timely manner.
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User's recommendation: You can count on Sailrite

scott Jalowsky J

ReTurn product

Please have somebody call me. I need assistance Scott Jalowsky 602-738-**** thank you.AAAAA I appreciate anything you can do to give me attention to this matter, as I have quite frustrated with the return services on receiving so far
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Preferred solution: Full refund

Anonymous
map-marker Mansfield, Texas

Discuss cording foot set 1/2 cord Consew 206rb

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Both girls helped Me When I called got my new foot in the mail quickly. I wasnt sure what size I needed and they both helped mr
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User's recommendation: Great help , I had questions about sewing foot and they took care of me

Lynnea Gkg

I have ultrafeed lsz-1 machine keeps Skipping...

I have ultrafeed lsz-1 machine keeps Skipping stiches and breaking or bird nesting thread timing g looks perfect needle height bar looks right
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Dalicia Sua
map-marker Traverse City, Michigan

Return policy

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I bought these grommets back in December and was just getting ready to apply to fabric when I saw that they needed the expensive machine to put them on. I cant return them because it has been over 30 days. Im disappointed.
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User's recommendation: To know that these only work with the machine.

Frankie A Bnn

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Verified Reviewer

About your product

Oh no complains I just wanted to know which of your machines are LSZ. The LSZ models are not like the straight stitch it doesnt have table and the style is different. I like the fact that its all metal and no plastic.
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Stephen B Kou
map-marker Smyrna, Georgia

Recent purchase

There are promo codes online that offers 10% off, Sms10. I failed to put it in, so I called. I was told that there arent any promo codes right now.
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Preferred solution: Let the company propose a solution

cathy s Cae

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Verified Reviewer

Problem with order

I called Sailrite before I put in an order for 2 yds Tommy Bahama Palmiers Riptide 54" fabric. I told them that I wanted the fabric rolled and not folded and they told me anything over 1 yd of fabric would be rolled. I placed an order online right after I hung up. I received the fabric today folded in 12x14 plastic envelope. $15 shipping I paid. Very disappointed and would like a response of how you will handle this. Sales order# SO117**** Sales invoice# CS114**** Customer#. C907867 Cathy Sawchuck
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Loss:
$61

Preferred solution: Resend 2yds of fabric rolled at no additional cost to me. Can't get folds out of fabric

2 comments
SR Service

We would like to apologize for the miscommunication regarding your fabric. We customarily fold upholstery fabric on orders of 2 yards or less and are taking steps to ensure that our entire customer service team are well-versed on this issue going forward.

Folds in upholstery fabric are easily removed with use of a steamer.

As a gesture of good faith, our support team has reached out to offer to refund your shipping fees. We value your business and hope to see you again soon!

SR Service

We would like to apologize for the miscommunication regarding your fabric. We customarily fold upholstery fabric on orders of 2 yards or less and are taking steps to ensure that our entire customer service team are well-versed on this issue going forward.

Folds in upholstery fabric are easily removed with use of a steamer.

As a gesture of good faith, our support team has reached out to offer to refund your shipping fees. We value your business and hope to see you again soon!

View more comments (1)
Katharine C Jas

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Verified Reviewer

The little top on soap stone marker fell out

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Some how the top to the soap stone marker has disappeared and I can not get it to work now. Is there a simple home remedy or do you have one I can buy? Many thanks, K Cooke
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Preferred solution: Let the company propose a solution

Mary H Ppt

Long nosed stapler will not drive staples

Ordered Part # 121411 long nosed stapler for upholstery, set my compressor @ 70psi (recommended by Sailrite) equipped with #8010GZ 3/8" staples. Would only drive staples 1/2 way; increased PSI to 100--no difference--increased to 125--no change. Went back to my regular stapler- worked perfect. Unfortunately I was away and missed my 1-month return window, and am stuck with $100.00 worth of something I can't use. Can only use Sailrite staples. I was working on a soft wood chair ; cloth upholstery--not a hard wood. To any one thinking of purchasing this gun for upholstery--DO NOT!!!!! Might work for leather or vinyl car seats?????????
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Preferred solution: Full refund

User's recommendation: Don't waste your money

Anonymous
map-marker Salt Lake City, Utah

Customer service

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Slip the setup book in a padded envelope and mail it for crying out loud.
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Preferred solution: Deliver product or service ordered

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Thomas K Bzf
map-marker Melbourne, Florida

Petty and short sighted

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Last week I ordered legs for a sewing machine table. I opted not to purchase the whole kit as I have the materials for the top and the tools/skills to make one in my shop. When I received the legs I noticed no little rubber feet that the video showed for the complete kit. I called and asked about this and was told the little rubber feet were extradited another 9 bucks please. Wow, talk about petty and short sighted. I asked if they could provide a schematic for the top and was told no as it was an "active number," and "we don give out this information." What nonsense. Here I spend $165 for the legs and they can't help me complete the project because they are trying to do what, protect some sort of trade secrets. Ridiculous.
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Reason of review:
Not as described/ advertised
Anonymous

Short Review on February&nbs-05:00;02,&nbs-05:00;2017

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Rude and condescending personal. Would not honor shipping cost advertised on amazon. They charged me triple the amount for shipping and did not take responsibility for incorrect advertising.
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Reason of review:
Pricing issue
Anonymous
map-marker New Haven, Connecticut

Review in Shopping category from New Haven, Connecticut

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I ordered time-sensitive items for an important client, requesting and paying Sailrite for "2 Day Priority Shipping." Over a week later, the tracking numbers indicated my shipment was delayed and is still in Indiana! So, I contacted Sailrite Customer Service and was appalled by their condescending attitude and unhelpful reply. With poor spelling and grammatical errors, it was inferred that I was somehow ignorant for not knowing that "2 Day Priority" really means up to 10 "business days" (Translation: 2+ calander weeks !!!) And read the fine print of their terrible refund policy: Even if, through no fault of my own, the package arrives late or damaged, all shipping fees (including return postage) will be deducted from my refund. Wow! Caveat emptor -- Let the buyer beware!
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Reason of review:
Problem with delivery

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