SailriteComplaints and Reviews

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I ordered time-sensitive items for an important client, requesting and paying Sailrite for "2 Day Priority Shipping." Over a week later, the tracking numbers indicated my shipment was delayed and is still in Indiana! So, I contacted Sailrite Customer Service and was appalled by their condescending attitude and unhelpful reply. With poor spelling and grammatical errors, it was inferred that I was somehow ignorant for not knowing that "2 Day Priority" really means up to 10 "business days" (Translation: 2+ calander weeks !!!) And read the fine... Read more

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Ordered a fabric from them on May 1, couldn't stress the fact that it was a rush job and we needed that ASAP. Someone took our order, we were told we should receive it in 3-5 business days only to get an apology e-mail after 6 days stating that the fabric is in a back order and will be shipped by the 15th. The deadline for the project to be finished was the 17th. Thank you Sailrite! For putting us at risk of loosing a new client that we are trying to establish a relationship with. For putting us at risk not completing the project on time... Read more

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Of the two orders placed at Sailrite--they made shipping errors on both. The first error was just time consuming (had to send a bolt of the wrong colored fabric back and then wait for the correct color to be resent). The second was stressful and is still unresolved. On 1/21/2010, we placed an order with Sairite for various materials. Prior to placing our order, we contacted Sailrite and communicated with Tona in customer service regarding the ease of shipping an order to Mexico. We were assured that there would be no problem in meeting our... Read more

Was this review helpful? 17 27

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